You may mail, fax or phone your order in.
However, to ensure accurate order completion we highly recommend that you submit your order in writing.
Apex will not be held responsible for incorrect orders not submitted in writing.

1. Company name
2. Phone number
3. Shipping address
4. Billing address
5. Method of shipping
6. Product desired or reorder number (provided on original invoice or sales order acknowledgement)
7. Style
8. Size
9. Material Colors
10. Quantity

We havea $20 minimum order for Hot Printz logos and a 5 piece minimum for all other CAD materials. We cut exact quantities for every order. We do recommend ordering a couple extra to accommodate reorders by your customers.

Changes to Orders – Due to how quickly orders move through our system we may not be able to change an order once it is in our system. We will make every effort to accommodate a request for a change on an order, however, the customer will be responsible for any work already completed. We may require a new order to be submitted for the changes if the original order is already completed We will let you know what charges apply.

Call us toll free at 1-877-935-7766, fax us at 763-441-8417, or phone us locally at 763-241-4634. E-mail us at orders@apexemb.net. Reach us by mail or ship to us at:

  Apex
  6361 Sunfish Lake Ct NW
  Suite 300
  Ramsey, MN 55303

All orders are FOB Ramsey, MN. We prefer to ship UPS. We can also ship FedEx, courier, or you may arrange to pick up orders. Apex will not be held responsible for any delivery that is delayed by freight carrier.

All new accounts are prepaid, credit card, or COD. Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due at a rate of 1.5% per month. Any account past due 60 days will have any orders held until account is brought current. Any accounts repeatedly delinquent will be returned to COD status.

Apex is happy to provide any customer with an estimate free of charge. We do request that you provide as much information as possible when requesting a quote. The more accurate the information provided to us the more accurate we can be when estimating any particular design. Final prices will be based on final art and size.

To cut from art work requires vector artwork. We request that you email or send art in PC format and prefer the following file formats:

Illustrator version CS3 or lower,
Corel Draw version X3 or lower,
EPS, PDF, and other vector formats.

We can also accept .bmp, .tiff, .jpg, and other bitmap images, however there may be a charge to convert a file to vector art. Photos submitted for HotPrintz must be high resolution files.
Please remember to convert all fonts to outlines or curves.

For orders containing both CAD materials and twill we can work from your existing embroider files. We prefer .emb files but also accept .dst, .exp, .xxx, .pes, .fmc, .fdr, and most other stitch files. Please provide top layer cut lines and inners.
We can not open software-specific files.

Roll goods ordered by 2PM central standard time will ship the same day. Call about production times for all Hot Printz and CAD material designs both custom and stock. Production schedule varies with the time of year and coomplexity of the design. We do offer a rush service at a nominal fee. We do request that all rush orders be confirmed verbally to guarantee that our schedule can accommodate your request.

We do not accept any returns on custom cut goods. For roll goods, call for a return authorization number within 5 working days of receipt.

We must be notified within 5 days of receipt of order regarding any errors. Apex limits its liability to our products and will not be responsible for any garments damaged due to an order that was produced incorrectly. Prior to decorating your garments, please confirm all design colors, spelling, size and correct layout. In regard to billing discrepancies, Apex must be notified of errors within 10 days of the invoice date.

Apex indemnifies itself from responsibility of misuse of any copyrighted designs. It is the customer's responsibility to make sure they have the proper authority to use any logo submitted. Any and all logos we display are the property of their respective owners and are merely representative of the type and quality of the work we can provide. Apex will request proof of proper authority in any situation we deem necessary. Apex is firmly committed to protecting any and all copyright laws.

The following forms are available as .pdf files that can be printed and filled out, then mailed in if you prefer.