You may mail, fax or phone your order in.
However, to ensure accurate order completion we highly recommend that you submit your order in writing.
Apex will not be held responsible for incorrect orders not submitted in writing.

1. Company name
2. Phone number
3. Shipping address
4. Billing address
5. Method of shipping
6. Product desired or reorder number
7. Style
8. Size
9. Material Colors
10. Quantity

We have no minimum order and cut exact quantities for ever order. We do recommend ordering a couple extra pieces to accommodate reorders by your customers.

Due to how quickly orders move through our system we may not be able to change an order once it is in our system. We will make every effort to accommodate a request for a change to an order however the customer will be responsible for any work already completed on an order or a new order may be required to be submitted. We will let you know either way.

Call us toll free at 1-877-935-7766, fax us at 763-441-8417, or phone us locally at 763-241-4634. E-mail us at orders@apexemb.net. Reach us by mail or ship to us at:

Apex
6361 Sunfish Lake Ct NW
Suite 300
Ramsey, MN 55303

All new accounts are prepaid, credit card, or COD. Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due at a rate of 1.5% per month. Any account past due 60 days will have any orders held until account is brought current. Any accounts repeatedly delinquent will be returned to COD status.

Apex is happy to provide any customer with quotes free of charge. We do request that you provide as much information as possible when requesting a quote. The more accurate the information provided to us the more accurate we can be when quoting any particular design. However, due to the nature of embroidery we may be off by as much as 15%.

To cut from art work requires vector artwork. We request that you email or send art in DOS format and prefer the following file formats:
Illustrator version CS or lower, Corel Draw version 10 or lower, .eps and other vector formats.
We can also accept .bmp, .tiff, .jpg, and other bitmap images, however there may be a charge to convert a file to vector art.
Please remember to convert all fonts to outlines or curves.

To work from your existing embroidery files we only accept the following file formats We prefer .emb files but accept .dst, .exp, .xxx, .pes, .fmc, .fdr, and most other stitch files.
We can not open software-specific files.

We make every effort to ship all orders in about five working days, however at busy times of the year it may take a day or two extra. We do offer a rush service at a nominal fee. We do request that all rush orders be confirmed verbally to guarantee that our schedule can accommodate your request.

All orders are FOB Anoka, MN. Our preferred shipper is UPS. We can also ship via Fedex, courier or you may arrange to pick up orders.
Apex will not be held responsible for any delivery that is delayed by any freight carrier.

Since all orders are custom made we o not accept any returns of product.

We must be notified within 5 days of receipt of order regarding any errors. Apex limits its liability to our products we provide and will not be responsible for any garments damaged due to an order that was shipped incorrectly. Please confirm all orders prior to decorating for color, spelling, size and correct layout.

Apex indemnifies itself from responsibility of misuse of any copyrighted designs, It is the customers responsibility to make sure they have the proper authority to use any logo submitted. Any and all logos we display are the property of their respective owners and are merely representative of the type and quality of the work we can provide. Apex will request proof of proper authority ain any situation we deem necessary. Apex is firmly committed to protecting any and all copyright laws.